The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
IT Assistance Center (ITAC)
Description: Displays current support performance metrics, ticket counts by service type, and customer satisfaction measurements.
Updated: Each time the report is viewed. The Average Speed to Answer and the Average Chat Duration are updated weekly.
Description: This dashboard lists all the active web development projects and their current statuses within the Project Management Office.
Description: Displays current commencement mobile app information including viewer location, device type, and operating system.
Updated: Each time the report is viewed.
Description: This dashboard details the total number of logins for all .NET applications during the current semester. The most utilized .NET applications are further broken down by university affiliation.
Description: This dashboard displays the use of mobile devices compared to the use of desktops on all .NET applications during the current semester.
Description: Displays Association of Research Libraries (ARL) comparison data for ARL institutions. The latest available data from ARL is from FY2017, published January 2019.
Description: Displays materials moved to the Archives and Research Center (ARC). This report is only available to IT Division personnel.
IT Business Operations
Information Security Office
Description: Displays current security service evaluation metrics. Buoy is a tool used for the information security service evaluation process.
Access to Buoy is limited to university employees with a justified business need-to-know and is not intended for broad institutional access. Those seeking access to Buoy may request access from the Chief Information Security Officer. Buoy can be reached from computers on campus or via the TXST VPN.
Updated: Each time it is viewed