Operational Metrics
The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
Division of Information Technology Remote Work
Description: The Vice President for Information Technology is committed to the successful implementation of remote work practices within the division. To help illustrate this point, the Remote Work dashboard displays the total percentage of the division with remote work agreements, the percentage of each unit staff with remote agreements, and the most preferred remote working days.
Updated: Monthly.
Bobcat Digital Signs
Description: Bobcat Digital Signs, the digital sign solution for the university, is quickly becoming a sought-after service on campus. The usage, roll-out, display location, and display installation status can all be tracked using this dashboard.
Updated: Monthly.
Zoom Users and Meetings
Description: Zoom has become a staple application at the university. This report depicts the number of Zoom meetings held monthly alongside the number of active users.
Updated: Monthly.
Change Management Metrics
Description: The Division of Information Technology adheres to strict change management policies and we pride ourselves in our change management, communication, and approval procedures. This dashboard displays the total number of year-to-date release requests and the average time taken to approve those requests in the system.
Updated: Weekly
Core Systems Availability
Description: System and application up-time is crucial for the division and the university. University business demands reliable system availability. This dashboard displays the service availability for core infrastructure items such as shibboleth authentication, storage servers, virtual machines, and SAP.
Updated: Monthly.
Number of Emails Sent Monthly
Description: Email is a critical tool for any organization and Texas State is no exception. This report displays the number of emails sent monthly from faculty, students, and staff using Microsoft 365.
Updated: Monthly
Active Microsoft 365 Users
Description: Microsoft 365 has quickly become a tool the university community relies on. Whether it be Word, PowerPoint, Excel, or Teams, Microsoft 365 delivers many tools which make the tasks we need to complete that much easier. This report displays the number of active users in Microsoft 365 monthly.
Updated: Monthly
Monthly Teams Usage
Description: Microsoft Teams delivers a robust set of tools, from file sharing, voice calling, video calls, chatting, and private messaging - just to name a few. This tool has quickly become a go-to communication tool for the university. This report displays the number of chats, meetings, and calls made using Microsoft Teams per month.
Updated: Monthly
Monthly OneDrive Usage
Description: Microsoft OneDrive allows you to store, share, collaborate, and access your files from anywhere. The Google-doc like experience and ease of use of OneDrive makes this tool a valuable tool in the faculty, staff, student toolbox. This report shows the monthly usage of OneDrive including the number of files stored and number of files shared within the system.
Updated: Monthly
Monthly Storage Used
Description: This report displays the amount of storage used in Microsoft 365 monthly. This is one metric which can be used to help illustrate the adoption of Microsoft 365 on campus.
Updated: Monthly
Utilization of .NET Applications by Population
Description: This dashboard details the total number of logins for all .NET applications during the current semester. The most utilized .NET applications are further broken down by university affiliation.
Updated: Weekly
Device Traffic on .NET Applications
Description: This dashboard displays the use of mobile devices compared to the use of desktops on all .NET applications during the current semester.
Updated: Weekly
Browser Utilization on .NET Applications
Description: This dashboard displays the utilization of different browsers on all .NET applications during the current semester.
Updated: Weekly
SAP Fiori Metrics
Description: This dashboard displays the device and application usage for SAP Fiori.
Updated: Daily
Library Collections Discovery and Use
Description: Displays total abstract requests, how many books were checked in, and how many books were checked out of the library.
Updated: Quarterly
Alkek Library Door Count
Description: Displays average count of patrons entering and exiting the Alkek Library.
Updated: Daily
Purchases and Materials Added
Description: Displays the growth of collection materials and can be filtered by material type.
Updated: Annually
Collection Size and E-Resources Usage
Description: Displays how many items are in the collection and how many electronic materials were used by category.
Updated: Annually
Library Archives and Research Center (ARC) Accessions by Collection
Description: Displays materials moved to the Archives and Research Center (ARC). This report is only available to IT Division personnel.
Updated: Daily
Wittliff Collections Attendance
Description: Displays Wittliff Collections attendance throughout the year.
Updated: Monthly
IT Business Operations Monthly Computer Orders
Description: Displays a monthly view of computers ordered.
Updated: Monthly
HUB vs. Total Purchases
Description: Displays a monthly view of total ITBS purchases versus HUB purchases.
Updated: Monthly
Monthly Purchase Orders
Description: Displays a monthly view of total ITBS purchases orders processed and total amount.
Updated: Monthly
Monthly Software and Hardware Reviews Completed
Description: Displays a monthly view of total ITBS software and hardware reviews completed.
Updated: Monthly
Email Sends through Salesforce Email Studio
Description: This report displays the number of email recipients sent through Salesforce Email Studio. There are a few other departments at the university which use the tool, but the Division of Information Technology is by far the area which uses the application the most to send messages that educate and inform students, faculty, and staff.
Updated: Monthly
Buoy Metrics
Description: Displays current security service evaluation metrics. Buoy is a tool used for the information security service evaluation process.
Access to Buoy is limited to university employees with a justified business need-to-know and is not intended for broad institutional access. Those seeking access to Buoy may request access from the Chief Information Security Officer. Buoy can be reached from computers on campus or via the TXST VPN.
Updated: Each time it is viewed
DUO and MFA Usage
Description: Displays the number of users in DUO and the number of multi-factor authentication transactions.
Updated: Monthly.
ADA Errors for Pages Inside and Outside of Gato
Description: Displays the number of ADA errors found on pages inside and outside of Gato.
Updated: Monthly.