Skip to Content
Texas State University

Operational Metrics

The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.

IT Assistance Center (ITAC)

IT Assistance Center (ITAC) Measures

Description: Displays current support performance metrics, ticket counts by service type, and customer satisfaction measurements.

Updated: Each time the report is viewed. The Average Speed to Answer and the Average Chat Duration are updated weekly.

Technology Resources

Texas State Commencement Mobile App

Description: Displays current commencement mobile app information including viewer location, device type, and operating system.

Updated: Each time the report is viewed.

University Libraries

Texas State ARL Benchmark Libraries Comparison

Description: Displays University Libraries information in comparison with other ARL (Association of Research Libraries) institutions.

Updated: Annually

ARL Investment Index

Description: Displays Association of Research Libraries (ARL) comparison data for ARL institutions. The latest available data from ARL is from FY2017, published January 2019.

Updated:  Annually

Library Collections Discovery and Use

Description: Displays total abstract requests, how many books were checked in, and how many books were checked out of the library.

Updated: Quarterly

Alkek Library Door Count

Description: Displays average count of patrons entering and exiting the Alkek Library.

Updated: Each Semester

Purchases and Materials Added

Description: Displays the growth of collection materials and can be filtered by material type.

Updated: Annually

Collection Size and E-Resources Usage

Description: Displays how many items are in the collection and how many electronic materials were used by category.

Updated: Annually

Library Archives and Research Center (ARC) Accessions by Collection

Description: Displays materials moved to the Archives and Research Center (ARC). This report is only available to IT Division personnel.

Updated: Daily