The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
IT Assistance Center (ITAC)
Description: Displays current support performance metrics, ticket counts by service type, and customer satisfaction measurements.
Updated: Each time the report is viewed. The Average Speed to Answer and the Average Chat Duration are updated weekly.
Description: Displays current commencement mobile app information including viewer location, device type, and operating system.
Updated: Each time the report is viewed.
Description: Displays Association of Research Libraries (ARL) comparison data for ARL institutions. The latest available data from ARL is from FY2017, published January 2019.
Description: Displays materials moved to the Archives and Research Center (ARC). This report is only available to IT Division personnel.