Operational Metrics
The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
IT Assistance Center (ITAC)
IT Assistance Center (ITAC) Measures
Description: Displays current support performance metrics, ticket counts by service type, and customer satisfaction measurements.
Updated: Each time the report is viewed. The Average Speed to Answer and the Average Chat Duration are updated weekly.
Zoom Users and Meetings
Description: Displays number of Zoom meetings vs. number of active Zoom users.
Updated: Monthly.
Canvas and TRACS Course Count
Description: Displays number of courses created in Canvas vs. TRACS for each semester.
Updated: Monthly.
Technology Resources
Project Management Evaluation, Purchase and Implementation Projects Overview
Description: This dashboard provides current status of third-party software assessment projects within the PMO.
Updated: Weekly.
Change Management Metrics
Description: This dashboard displays the total number of release requests year-to-date and the average IT CAB Approval Rate.
Updated: Weekly
Project Management Web Development Active Projects
Description: This dashboard lists all the active web development projects and their current statuses within the Project Management Office.
Updated: Weekly.
Core Systems Availability
Description: This dashboard displays the service availability for Core Business Applications, Banner, and SAP.
Updated: Monthly.
Number of Emails Sent Monthly
Description: Displays the number of emails sent monthly through Microsoft Exchange.
Updated: Monthly
Active Office 365 Users
Description: Displays the number of active users in Office 365 monthly.
Updated: Monthly
Monthly Teams Usage
Description: Displays the number of chats, meetings, and calls made using Microsoft Teams
Updated: Monthly
Monthly OneDrive Usage
Description: Displays the monthly OneDrive usage including files shared and number of files in OneDrive.
Updated: Monthly
Monthly Storage Used
Description: Displays the amount of storage used in Office 365 monthly.
Updated: Monthly
Utilization of .NET Applications by Population
Description: This dashboard details the total number of logins for all .NET applications during the current semester. The most utilized .NET applications are further broken down by university affiliation.
Updated: Weekly
Device Traffic on .NET Applications
Description: This dashboard displays the use of mobile devices compared to the use of desktops on all .NET applications during the current semester.
Updated: Weekly
Browser Utilization on .NET Applications
Description: This dashboard displays the utilization of different browsers on all .NET applications during the current semester.
Updated: Weekly
SAP Fiori Metrics
Description: This dashboard displays the device and application usage for SAP Fiori.
Updated: Daily
University Libraries
Texas State ARL Benchmark Libraries Comparison
Description: Displays University Libraries information in comparison with other ARL (Association of Research Libraries) institutions.
Updated: Annually
ARL Investment Index
Description: Displays Association of Research Libraries (ARL) comparison data for ARL institutions. The latest available data from ARL is from FY2017, published January 2019.
Updated: Annually
Library Collections Discovery and Use
Description: Displays total abstract requests, how many books were checked in, and how many books were checked out of the library.
Updated: Quarterly
Alkek Library Door Count
Description: Displays average count of patrons entering and exiting the Alkek Library.
Updated: Daily
Purchases and Materials Added
Description: Displays the growth of collection materials and can be filtered by material type.
Updated: Annually
Collection Size and E-Resources Usage
Description: Displays how many items are in the collection and how many electronic materials were used by category.
Updated: Annually
Library Archives and Research Center (ARC) Accessions by Collection
Description: Displays materials moved to the Archives and Research Center (ARC). This report is only available to IT Division personnel.
Updated: Daily
Wittliff Collections Attendance
Description: Displays Wittliff Collections attendance throughout the year.
Updated: Monthly
IT Business Operations
IT Business Operations Monthly Computer Orders
Description: Displays a monthly view of computers ordered.
Updated: Monthly
HUB vs. Total Purchases
Description: Displays a monthly view of total ITBS purchases versus HUB purchases.
Updated: Monthly
Monthly Purchase Orders
Description: Displays a monthly view of total ITBS purchases orders processed and total amount.
Updated: Monthly
Monthly Software and Hardware Reviews Completed
Description: Displays a monthly view of total ITBS software and hardware reviews completed.
Updated: Monthly
Email Sends through Salesforce Email Studio
Description: Displays the number of recipients of emails sent through Salesforce Email Studio by the departments at Texas State that use that emailing tool to educate and inform students, faculty, and staff.
Updated: Monthly
DOIT Social Media Followers
Description:Displays the number of followers on DOIT's social media accounts on Twitter, Facebook, and Instagram at the start and end of each semester..
Updated: Beginning and end of each semester
Information Security Office
Buoy Metrics
Description: Displays current security service evaluation metrics. Buoy is a tool used for the information security service evaluation process.
Access to Buoy is limited to university employees with a justified business need-to-know and is not intended for broad institutional access. Those seeking access to Buoy may request access from the Chief Information Security Officer. Buoy can be reached from computers on campus or via the TXST VPN.
Updated: Each time it is viewed
DUO and MFA Usage
Description: Displays the number of users in DUO and the number of multi-factor authentication transactions.
Updated: Monthly.
Website Accessibility
ADA Errors for Pages Inside and Outside of Gato
Description: Displays the number of ADA errors found on pages inside and outside of Gato.
Updated: Monthly.