Operational Metrics
The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
IT Assistance Center (ITAC)
IT Assistance Center (ITAC) Measures
Description: Displays current support performance metrics, ticket counts by service type, and customer satisfaction measurements.
Updated: Each time the report is viewed. The Average Speed to Answer and the Average Chat Duration are updated weekly.
Technology Resources
Texas State Commencement Mobile App
Description: Displays current commencement mobile app information including viewer location, device type, and operating system.
Updated: Each time the report is viewed.
University Libraries
Texas State ARL Benchmark Libraries Comparison
Description: Displays University Libraries information in comparison with other ARL (Association of Research Libraries) institutions.
Updated: Annually.
Description: Displays Association of Research Libraries (ARL) comparison data for ARL institutions
Updated: Annually.
Library Collections Discovery and Use
Description: Displays total abstract requests, how many books were checked in, and how many books were checked out of the library.
Updated: Quarterly.
Description: Displays average count of patrons entering and exiting the Alkek Library.
Updated: Each Semester.
Description: Displays the growth of collection materials and can be filtered by material type.
Updated: Annually.
Collection Size and E-Resources Usage
Description: Displays how many items are in the collection and how many electronic materials were used by category.
Updated: Annually.
