Operational Metrics

The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.

Division of Information Technology Remote Work

Description: The Vice President for Information Technology is committed to the successful implementation of remote work practices within the division. To help illustrate this point, the Remote Work dashboard displays the total percentage of the division with remote work agreements, the percentage of each unit staff with remote agreements, and the most preferred remote working days.

Updated: Monthly.

Bobcat Digital Signs

Description: Bobcat Digital Signs, the digital sign solution for the university, is quickly becoming a sought-after service on campus. The usage, roll-out, display location, and display installation status can all be tracked using this dashboard.

Updated: Monthly.

Calico Website Template Migration

Description: Early in 2021, all university websites were given approval to begin planning and transitioning their websites into the new, mobile-friendly Calico template. This report is to help depict the progress of the academic departments as they transition.

Updated: Monthly

Zoom Users and Meetings

Description: Zoom has become a staple application at the university. This report depicts the number of Zoom meetings held monthly alongside the number of active users.

Updated: Monthly.

Change Management Metrics

Description: The Division of Information Technology adheres to strict change management policies and we pride ourselves in our change management, communication, and approval procedures. This dashboard displays the total number of year-to-date release requests and the average time taken to approve those requests in the system.

Updated: Weekly

System Availability

Description: System and application up-time is crucial for the division and the university. University business demands reliable system availability. This dashboard displays the service availability for core infrastructure items such as shibboleth authentication, storage servers, virtual machines, and SAP.

Updated: Monthly.

Number of Emails Sent Monthly

Description: Email is a critical tool for any organization and Texas State is no exception. This report displays the number of emails sent monthly from faculty, students, and staff using Microsoft 365.

Updated: Monthly

Active Microsoft 365 Users

Description: Microsoft 365 has quickly become a tool the university community relies on. Whether it be Word, PowerPoint, Excel, or Teams, Microsoft 365 delivers many tools which make the tasks we need to complete that much easier. This report displays the number of active users in Microsoft 365 monthly.

Updated: Monthly

Monthly Storage Used

Description: This report displays the amount of storage used in Microsoft 365 monthly. This is one metric which can be used to help illustrate the adoption of Microsoft 365 on campus.

Updated: Monthly

Monthly OneDrive Usage

Description: Microsoft OneDrive allows you to store, share, collaborate, and access your files from anywhere. The Google-doc like experience and ease of use of OneDrive makes this tool a valuable tool in the faculty, staff, student toolbox. This report shows the monthly usage of OneDrive including the number of files stored and number of files shared within the system.

Updated: Monthly

Monthly Teams Usage

Description: Microsoft Teams delivers a robust set of tools, from file sharing, voice calling, video calls, chatting, and private messaging - just to name a few. This tool has quickly become a go-to communication tool for the university. This report displays the number of chats, meetings, and calls made using Microsoft Teams per month.

Updated: Monthly

SAP Fiori Metrics

Description: This dashboard displays the device and application usage for SAP Fiori. Please note this report requires authentication and VPN access.

Updated: Daily

Library Collections Discovery and Use

Description: Displays total abstract requests, how many books were checked in, and how many books were checked out of the library.

Updated: Quarterly

Alkek Library Door Count

Description: Displays average count of patrons entering and exiting the Alkek Library.

Updated: Daily

Purchases and Materials Added

Description: Displays the growth of collection materials and can be filtered by material type.

Updated: Annually

Collection Size and E-Resources Usage

Description: Displays how many items are in the collection and how many electronic materials were used by category.

Updated: Annually

Library Archives and Research Center (ARC) Accessions by Collection

Description: Displays materials moved to the Archives and Research Center (ARC). This report is only available to IT Division personnel.

Updated: Daily

Wittliff Collections Attendance

Description: Displays Wittliff Collections attendance throughout the year.

Updated: Monthly

IT Business Operations Monthly Computer Orders

Description: Displays a monthly view of computers ordered.

Updated: Monthly

HUB vs. Total Purchases

Description: Displays a monthly view of total ITBS purchases versus HUB purchases.

Updated: Monthly

Monthly Purchase Orders

Description: Displays a monthly view of total ITBS purchases orders processed and total amount.

Updated: Monthly

Monthly Software and Hardware Reviews Completed

Description: Displays a monthly view of total ITBS software and hardware reviews completed.

Updated: Monthly

Email Sends through Salesforce Email Studio

Description: This report displays the number of email recipients sent through Salesforce Email Studio. There are a few other departments at the university which use the tool, but the Division of Information Technology is by far the area which uses the application the most to send messages that educate and inform students, faculty, and staff.

Updated: Monthly

Buoy Metrics

Description: Displays current security service evaluation metrics. Buoy is a tool used for the information security service evaluation process.

Access to Buoy is limited to university employees with a justified business need-to-know and is not intended for broad institutional access. Those seeking access to Buoy may request access from the Chief Information Security Officer. Buoy can be reached from computers on campus or via the TXST VPN.

Updated: Each time it is viewed

DUO and MFA Usage

Description: Displays the number of users in DUO and the number of multi-factor authentication transactions.

Updated: Monthly.

Eduroam Usage

Description: Displays the usage of Eduroam on campus.

Updated: Monthly.

Website Accessibility Report

Description: Displays the number of ADA issues found on webpages managed by Texas State.

Updated: Monthly.