The below links to operational metric dashboards have been created by various units within The Division of Information Technology. These dashboards provide quick visualizations for a variety of IT related information.
IT Assistance Center (ITAC)
Description: Displays current support performance metrics, ticket counts by service type, and customer satisfaction measurements.
Updated: Each time the report is viewed. The Average Speed to Answer and the Average Chat Duration are updated weekly.
Description: Displays current commencement mobile app information including viewer location, device type, and operating system.
Updated: Each time the report is viewed.
Description: Displays University Libraries information in comparison with other ARL (Association of Research Libraries) institutions.
Description: Displays Association of Research Libraries (ARL) comparison data for ARL institutions
Description: Displays total abstract requests, how many books were checked in, and how many books were checked out of the library.
Description: Displays average count of patrons entering and exiting the Alkek Library.
Updated: Each Semester.
Description: Displays the growth of collection materials and can be filtered by material type.
Description: Displays how many items are in the collection and how many electronic materials were used by category.