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IT Division restructures to better serve university needs

The Texas State Division of Information Technology (DOIT) has restructured its units and departments to better serve university students, faculty, and staff.

The restructure has several components – all based on a vision of emphasizing efficiency and cost-consciousness, quality customer service, innovation targeted at improving education and administrative services, and expanding the services provided by the Albert B. Alkek Library.

As part of the restructuring:

  • The IT Assistance Center (ITAC) has been elevated to unit level, meaning technology support now reports directly to Mr. Kenneth Pierce, Vice President for Information Technology. As part of the change, ITAC now serves as the only place for technology support from the division. Mr. Benjamin Rogers leads the new ITAC unit.
  • Several technology staff from Instructional Technologies Support (ITS) are joining the library to better integrate faculty and student services in the next phase of the Learning Commons, which will be completed over the next 18 months. New technologically advanced centers are coming to the library, including makerspaces, design studios, a virtual and augmented reality space, and much more.
  • Other existing staff are being realigned to the Technology Resources unit to improve integration and productivity within the division’s technology infrastructure and development teams. Our developers will be working more closely together to build improvements in all technology services we offer.
  • We are creating a new unit devoted to innovation and research. Led by Dr. Carlos Solis, the small team will focus on applying innovative technology solutions to many of our business and academic processes, including a next-generation digital learning environment for the university. This team will report directly to the Vice President.
  • Accomplishing these changes required reassignment of all staff from the ITS unit to other parts of the organization. Through this transition and until further notice, staff from ITS who served customers in various capacities will continue to do so. The ITS unit focused much of its time on faculty and education, and we are committed to continuing that support under the restructure. In fact, we strongly believe the new organization will enhance that support.

Additionally, we recently launched doit.txstate.edu/services, a new website with a fully searchable catalog of technology services we offer to Texas State – more than 150 in all. In keeping with the changes, itac.txstate.edu is now the support website for all IT services.

The Division of Information Technology is dedicated to providing the university community with effective, reliable, and secure technology and library services, backed by excellent customer service, to support the university's academic, research, and administrative goals. These changes were effective Sept. 1, 2018.


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